Confessions Of A Politics Geek

Summary: Currently have 15 years of demonstrated IT experience in the Federal Government and Scientific sectors with a proven history of customer and employer satisfaction. Presently looking for a new opportunity to work in a fast paced environment that utilizes my vast experience and knowledge of networks and software systems.

Accomplishments:

Computer Hardware and Technologies
Dell, HP and Compaq workstations and servers.
HP printers and scanners

Microsoft Products
Microsoft Office 2007/2003/2000
Windows Vista, XP, 2000, NT
Microsoft Certified Professional

Trouble Shooting and Administration
Microsoft Active Directory
Call Tracking Software including Remedy and Footprints
HP Jet Admin
SMS

Management
Managed Helpdesk and IT support for two different National Institute of Health user communities.

Employment: Commodities and Futures Trading Commission - Digicon Washington, DC
Network and Computer Systems Administrator August 2007 to Present

Deploys ands configures Windows XP and Vista workstations for a legal and economics user base. Configures and maintains network and local printers, scanners, plotters, Blackberry devices and other computer peripherals. Provides daily call tracking entries in CFTC’s Footprints call tracking software and plans for known projects and user needs. Troubleshoots various software problems of the CFTC user community including but not limited to problems with Microsoft Office Professional 2003/2007, Adobe Acrobat 8, Outlook, E Copy and other productivity software, installs and configures specialty software programs used in CFTC’s program list including SAS, CardScan, Nice Player, Copy, MS Communicator and others. Provides hardware purchase consulting for CFTC end users and managers and determines the needs of the user base. Helps to resolve problems and overdue service tickets and projects. Works with CFTC security personnel to locate vulnerable systems and close security holes that may endanger the Enterprise. Visits individual users and offices to solve various computer and network related issues and manages and troubleshoots workstations and servers remotely to maximize productivity. Configures and sets up VPN clients on remote workstations and laptop computers to assist users in working from home. Researches IT related problems using Microsoft and third party online resources and relays discovered solutions to end users and co-workers by use of a CFTC knowledgeable.

National Human Genome Research Institute - Digicon NIH Bethesda Maryland
NT Systems Engineer June 2005 to August 2007

Administered the NHGRI local area network consisting of 600 users in a campus setting of six separate buildings. Deployed ands configured Windows XP and Windows 2000 workstations for a scientific clinical user base. Configured and maintained network and local printers, scanners, Blackberry devices and other computer peripherals. Worked with NHGRI labs to hookup, configure and troubleshoot various scientific hardware that use computers as control devices. Created new Active Directory computer/user accounts and assigned permissions for those accounts based on Microsoft best practices. Provided daily call tracking entries in NIH’s Remedy call tracking software. Troubleshooted various software problems of the NHGRI user community including but not limited to problems with Microsoft Office, Adobe Acrobat, Filemaker Pro, Meeting Maker and other productivity software. Installed and configured specialty software programs used in NIH scientific research including SPSS, Endnote, Amos, Reference Manager and others as well as DNA analytical software. Installed and configured NIH accounting specific programs such as ADB, DelPro, DATA Warehouse and various web applications. Provided hardware purchase consulting for NHGRI end users and managers and determines the needs of the user base. Helped to resolve problems and overdue service tickets. Deployed Microsoft, Adobe, Sun and other security and ‘update patches’ and analyzed and resolved security alerts generated by network scanning software as needed to secure the network. Worked with NHGRI security personnel to locate vulnerable systems and close security holes. Visited individual users and laboratories to solve various computer and network related issues and managed and troubleshooted workstations and servers remotely to maximize productivity. Configured and set up VPN clients on remote workstations and laptop computers to assist users in working from home Researched IT related problems using online resources and relayed discovered solutions to end users and co-workers.

National Eye Institute - Digicon NIH Bethesda Maryland
Help Desk Supervisor - Quality Assurance Manager October 2001 to June 2005

Administered the NEI local area network consisting of 500 users in a campus setting of 4 separate buildings. Managed the Remedy Call Tracking System for NEI and provided weekly and monthly reports to management. Followed up with user community to maintain quality control goals. Deployed and configured Windows XP workstations and servers for a scientific user base. Configured and maintained network printers, copiers and scanners. Created new Active Directory and Exchange computer accounts and assigned permissions based on industry best practices. Provided hardware and software purchasing consulting for NEI end users and managers and determined the needs of the user base. Placed orders for needed computer parts and supplies and managed the inventory of supplies and equipment. Helped to resolve problems and overdue service tickets and worked with the tech staff to maintain high user satisfaction. Deployed MS and other security and update patches. Visited individual users to solve various computer - network related issues. Configured and set up VPN clients on remote workstations.

Digicon - National Library of Medicine/NIH Bethesda, Maryland
Lead PC Engineer June 1998 to October 2001
Administrator and lead technician for the NLM desktop support team supporting 1200 users in a campus setting of 2 separate buildings. Was was responsible for individual support for the NLM executive staff. Deployed and configured Windows NT and Windows 2000 workstations for a scientific user base. Configured and maintained network printers, copiers and scanners. Created new Novell computer and user accounts and assigned permissions. Provided daily call tracking entries in the NLM tracking software. Provided troubleshooting for various hardware and software problems as needed. Provided hardware purchase consulting for NLM end users and managers and determined the IT needs of the diverse user base. Resolved problems and overdue service tickets and worked with the tech staff to maintain high user satisfaction. Deployed MS and other security and update patches across the NLM enterprise.

Erol’s Internet and Computers Springfield Virginia
Bench Tech - Corporate Sales July 1994 to June 1998
Helped develop and deploy telecommunication and hosting products for an upstart ISP. Set sales and marketing goals. Worked with customers to determine needs and strategies for business development.

Provided server and network support and configured various IT devices and equipment for a business and Government customer base.

Education:

Northern Virginia Community College Alexandria, Virginia
1976-1977

TC William HS Alexandria, Virginia
HS. Diploma 1974

Additional Training:

Apple OSX Essentials, Apple, 2004
Implementing and Managing Microsoft Exchange Server , Microsoft, 2003
Administering a Microsoft SQL Server 2000 Database, Microsoft, 2003
Implementing Microsoft Windows 2000 Professional and Server, Microsoft, 2003
Installing, Configuring, and Administering Microsoft Windows XP Professional, Microsoft, 2003

License: Microsoft Certified Professional

References: Available upon request